Staffing & Call Routing
The Communications Division, is staffed by trained Public Safety Dispatchers 24 hours a day to ensure prompt and efficient service to the residents and visitors of Wells. Enhanced 9-1-1 services are provided by the York Public Safety Answering Point (PSAP) and then forwarded to Wells dispatchers along with a data feed with caller information. Information in the data feed enables the dispatcher to send first responders to a location even if the caller cannot speak or does not know his / her exact location. This will save valuable time in an emergency.
Wells dispatchers are certified as "certified terminal operators" by the Maine Criminal Justice Academy and also must certify as "Emergency Medical Dispatchers" which is a strict program that allows our dispatchers to walk a patient through medical care such as CPR, childbirth, and other instructions for things such as chest pain or trauma incidents.
The Wells Public Safety Communications center is run by the police department but dispatches to Wells PD and Fire department. Additionally, we dispatch for Ogunquit PD and Fire department. We monitor and assist the lifeguards and public works as well. Our center creates over 30,000 "calls for service" a year. Because of the seasonal flux, we use both full time and part time (reserve) dispatchers to fill the shifting seasonal demands and call volume. Unlike other dispatch centers, when you call - you will always speak to a person and we value custom service above all else.
Routine business calls should be made to 207-646-9354. Our center director is Lt. Kevin Chabot